Features of closed questions
Posted: Thu Jan 23, 2025 8:03 am
Closed questions are those that require a specific, one-word yes or no answer.
For example:
Are you considering cooperation?
Want to see another model?
Are you satisfied with this delivery honduras mobile phone numbers database time?
What are the goals and results of closed questions? They are used to confirm agreement, understanding, acceptance of conditions. With their help, information is clarified, misunderstandings are eliminated, and facts are finally clarified. The seller mostly asks closed questions at the end of the conversation, when the situation as a whole is clear to him and it remains to clarify the details.
Features of closed questions
Source: shutterstock.com
The inconvenience of closed questions for full communication is obvious. They have the following features:
With their help, we receive insufficient, limited information from the interlocutor.
The interlocutor is forced to choose between two options, which limits his choice and is felt as pressure, discomfort. This leads to the person ending the conversation.
Closed questions do not make the buyer want to talk about their problems or share valuable information.
In business communication, using only closed questions is an unproductive technique. With this approach, your interlocutor feels like an object of manipulation, he is deprived of a choice and cannot express his own opinion. Closed questions, according to psychologists, are not suitable for starting a conversation, since for full-fledged communication it is necessary to initially create the right environment, arouse sympathy and trust of the interlocutor, help him open up. Avoid closed questions if there is a risk of a final refusal in the form of a decisive "no".
Psychologists and business communications experts advise using closed-ended questions with great caution and as little as possible. No one likes being asked to immediately choose between two options. Only sometimes can this be useful, for example, when the client has already made a decision but is hesitant to take the final step. A specific question can help him with this.
For example:
Are you considering cooperation?
Want to see another model?
Are you satisfied with this delivery honduras mobile phone numbers database time?
What are the goals and results of closed questions? They are used to confirm agreement, understanding, acceptance of conditions. With their help, information is clarified, misunderstandings are eliminated, and facts are finally clarified. The seller mostly asks closed questions at the end of the conversation, when the situation as a whole is clear to him and it remains to clarify the details.
Features of closed questions
Source: shutterstock.com
The inconvenience of closed questions for full communication is obvious. They have the following features:
With their help, we receive insufficient, limited information from the interlocutor.
The interlocutor is forced to choose between two options, which limits his choice and is felt as pressure, discomfort. This leads to the person ending the conversation.
Closed questions do not make the buyer want to talk about their problems or share valuable information.
In business communication, using only closed questions is an unproductive technique. With this approach, your interlocutor feels like an object of manipulation, he is deprived of a choice and cannot express his own opinion. Closed questions, according to psychologists, are not suitable for starting a conversation, since for full-fledged communication it is necessary to initially create the right environment, arouse sympathy and trust of the interlocutor, help him open up. Avoid closed questions if there is a risk of a final refusal in the form of a decisive "no".
Psychologists and business communications experts advise using closed-ended questions with great caution and as little as possible. No one likes being asked to immediately choose between two options. Only sometimes can this be useful, for example, when the client has already made a decision but is hesitant to take the final step. A specific question can help him with this.