Beauty and the Beast

[subornaakter20]

Online consultant for the site

First of all, it is worth paying attention to the design of the chat window. The first impression is the most important. The window is no less important a component of the site, as, in jiangsu mobile phone numbers database principle, is the site itself. Everything is quite subtle here.

Most software developers offer their own window installation options, and also allow you to slightly adjust the colors and location of the widget. Which widgets should not be considered at all? First of all, pop-ups. They cope with their tasks, they allow you to communicate in a chat. But this solution is definitely outdated. In addition, inexperienced site visitors can mistake a pop-up for a banner ad and, without realizing it, want to leave the site because of such a window.

We would like to remind you that the pop-up will open in a separate window-tab. And whether the user will then find the site where he/she was just is a big question. The tab with the chat is always lost among many others, and it is inconvenient for the user to waste time searching for it.

Summary: the window should be integrated with your site. It's good that 90 percent of developers currently offer windows of this type. But the probability of getting an outdated version is very high. By the way, this is an excellent criterion for determining the degree of modernity of the chat. Pop-up? Let's move on.

Download a useful document on the topic:

Checklist: How to Achieve Your Goals in Negotiations with Clients
Like a hare's fifth leg
Online consultant for the site

The widget should not look like a foreign element on the site. You spent money on developing the site design, argued with the webmaster about the placement of elements - and suddenly you supplement your resource with a foreign widget, because of which neither control elements, nor links to social networks, nor other important details are visible.

Determine where the widget will be placed and choose a system that will allow you to do it the way you want. Advice: the widget should be placed on the bottom right. This location is typical for chats on social networks. But this is not the ultimate truth! You can place the widget in the most visible place without interfering with the visibility of important elements of the site. Another option is to call the chat by clicking on the button on the page. The online consultant button for the site can be located closer to the header or directly in it.

This placement is chosen by sites providing technical support services. It is reasonable to make the widget contrast with the site - this will result in more requests. In short, approach the solution of the issue with full responsibility.