10. Social media customer service training deck

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The social customer service training deck set up in Google Slides.
The Sprout Social Index™ found that 36% of marketing and customer service teams planned to share social customer care responsibilities in 2024. If you’re also looking for that level of collaboration this year, you need to clearly define roles and responsibilities for the channel.

This social media customer service training deck will help bhutan b2b leads you document guidelines for customer service and marketing teams, in a format that serves as a visual aid during training presentations. Use it to set marketers and agents up for social customer care success.

Download the template

11. Product launch checklist
Social media is the new mall. It’s where consumers go to find and research their next purchase, making it an indispensable channel for product launches.

This checklist offers a step-by-step guide to making the most out of your company’s next big launch. It provides actionable guidance on setting goals, managing timelines and reporting on the performance of your efforts, so you can better understand the promotional tactics that work with your audience.

Download the template

12. Employee advocacy program launch checklist
Employee advocacy can increase brand awareness, drive lead generation, build employer brand and position your employees as experts in your industry—but it’s not a set-it-and-forget-it endeavor.