Advice for e-commerce industry players
Posted: Wed Jan 22, 2025 4:11 am
In addition, John also shared the secrets of other official account management. Different from the welcome messages of ordinary stores or the automatic responses set after business hours, which usually use text messages, Maggi asked the editor to shoot a video to let online The interaction becomes warm, making customers feel like they are interacting with real people, reducing the anxiety of not being able to find customer service, and at the same time, it can also increase the connection and favorability with fans.
John suggested that e-commerce merchants should pay more attention to their best-selling products, and find product highlights from current popular products to expand on, so as to survive in adversity. In addition, popular products are like the concept of "leading chickens". After successfully bringing consumers into the mall, they will usually browse other products. At this time, you can do some activities to promote the exposure of other products, so that new products can bring old products. way, you can increase overall sales.
Beauty and manicure industry-C&CHAT
Optimize the digital facade, strengthen customer trust, alleviate short-term armenia phone number data difficulties, and win the arrival of long-term potential customers!
Surrounded by the service industry in the United States, C&CHAT's business environment has more direct contact with customers than other industries. Celine, director of beauty and manicure operations at C&CHAT, said that the impact of the epidemic on them is mainly due to the prolonged return time of consumers: because the epidemic has changed lifestyles, such as working from home, reducing gatherings with friends, etc., for consumers, , you only have the need to be beautiful when you go out. If you stay at home, beauty and manicure is actually not a rigid necessity. The proportion of makeup needs will decrease, and the frequency of visits to the store will also decrease. Overall, although the impact of fixed customers on performance is not great, it will make new customers more beautiful. There are fewer customer visits than in the past.
The epidemic has caused the growth of new customers to slow down, and C&CHAT has also noticed that digital media is more important than ever at this time. Originally, consumers in the beauty industry would first go to Google to search for reviews of merchants. Online reviews are consumers’ opinions of businesses. Your first impression has become the most important part of establishing a good perception and trust. As the epidemic affects the growth of the stay-at-home economy, we must take advantage of the situation to strengthen our digital presence and reserve customer favorability.
John suggested that e-commerce merchants should pay more attention to their best-selling products, and find product highlights from current popular products to expand on, so as to survive in adversity. In addition, popular products are like the concept of "leading chickens". After successfully bringing consumers into the mall, they will usually browse other products. At this time, you can do some activities to promote the exposure of other products, so that new products can bring old products. way, you can increase overall sales.
Beauty and manicure industry-C&CHAT
Optimize the digital facade, strengthen customer trust, alleviate short-term armenia phone number data difficulties, and win the arrival of long-term potential customers!
Surrounded by the service industry in the United States, C&CHAT's business environment has more direct contact with customers than other industries. Celine, director of beauty and manicure operations at C&CHAT, said that the impact of the epidemic on them is mainly due to the prolonged return time of consumers: because the epidemic has changed lifestyles, such as working from home, reducing gatherings with friends, etc., for consumers, , you only have the need to be beautiful when you go out. If you stay at home, beauty and manicure is actually not a rigid necessity. The proportion of makeup needs will decrease, and the frequency of visits to the store will also decrease. Overall, although the impact of fixed customers on performance is not great, it will make new customers more beautiful. There are fewer customer visits than in the past.
The epidemic has caused the growth of new customers to slow down, and C&CHAT has also noticed that digital media is more important than ever at this time. Originally, consumers in the beauty industry would first go to Google to search for reviews of merchants. Online reviews are consumers’ opinions of businesses. Your first impression has become the most important part of establishing a good perception and trust. As the epidemic affects the growth of the stay-at-home economy, we must take advantage of the situation to strengthen our digital presence and reserve customer favorability.