Social customer care dashboard

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Sprout's competitive performance dashboard showcases how well competitors are performing on social media in terms of posting cadence, engagement rate and follower growth.
Customer care is an essential function of romania b2b leads social media. A social customer care dashboard measures, benchmarks and analyzes your team’s efforts, and reveals any critical opportunities to improve customer support. This dashboard is especially important for enterprise brands who typically have larger teams managing an influx of incoming requests across multiple accounts.

Goal: Provide visibility into customer care team performance
Metrics: Response rate, action rate, average time to action and total actioned messages
Audience: Customer care/support teams, sales, marketing and product development
Channels: Cross-channel inboxes (Pro tip: Sprout’s Smart Inbox unifies all incoming messages and mentions into a single stream)
Cadence: Monthly, quarterly and yearly
A customer care dashboard will help you illuminate how many messages your brand receives, your response rate and your average response time, like Sprout’s Inbox Activity Report demonstrates