Mastercard customer service chatbot giving a summary of customer spending.

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Mastercard’s KAI is like a conversational chatbot for sorting out an portugal b2b leads often tedius task—financial planning. It gives personalized financial advice, helps with card services in real time and lets you check your account info and purchase history. Customers can use it to chat with merchants and make payments without switching apps, making managing money easier for younger, tech-savvy users who expect a smooth retail experience.

Social media chatbot examples
Caesars Sportsbook

Who says a chatbot can’t make you feel like royalty? If you don’t believe it, check out Caesars Sportsbook’s X customer service strategy. Their DM bot builds transparency between their support teams and their customers, all while offering emperor treatment.

When you message Caesars Sportsbook, the bot immediately prompts you to provide all the relevant details needed for quality support. The instructions request just enough information to prevent time-consuming back-and-forth between customers and support agents without putting too much work on either party.

Caesars Sportsbook prompting customer to provide all the relevant details needed for support.
Corelle

Corelle dishware is known for being as beautiful as it is strong. You could say the same thing about their Facebook customer service chatbot.

The bot creates transparency by clearly identifying itself as a bot while setting expectations on when and how one can reach human support. If customers proceed with the chatbot, they can choose from four other unique prompts to push the conversation along. Those prompts include “order support”, “product support”, “shopping help” and “feedback”.