Chatbots: Customer service chatbots enable you usa business email list to instantly respond and resolve common requests while routing complex queries to specialized teams.
Multilingual support: AI tools like chatbots automatically translate and respond in different languages, breaking down language barriers. This makes it easier to support a wider customer base and helps brands explore new markets.
Cost efficiency: Brands significantly reduce operational costs because of AI capabilities that help scale your social media customer service without additional staffing and training costs.
Customer insights: AI tools give you centralized customer insights. Over 40% of business leaders we surveyed consider sentiment analysis a key AI application for understanding customer feedback. These insights allow brands to address feedback comprehensively and benefit other teams like product, procurement and marketing.
8 ways to use AI for customer service
Here are eight tangible ways to use AI for customer service to empower your teams and provide exceptional brand experiences.
Listicle that shows eight tangible ways to use AI for customer service to empower your teams and provide exceptional brand experiences.
Use AI to scale your customer service by automating and improving operations. For example, Sprout’s AI-powered Case Management solution looks through and combines billions of social conversations across social networks and review sites to help agents manage queries more efficiently. It automatically monitors social media experiences, removes redundant data and keeps information up-to-date for quicker decisions.
Our solution updates customer cases in real-time and notifies agents of surges in @mentions, so they can be prioritized. It also assigns cases based on agent availability, increasing efficiency and speed while eliminating redundancies that duplicate work.
Customers don’t want to be nameless—they want to have a personal connection to your brand. And empathetic, personalized customer service is essential to that end. It increases customer engagement, builds loyalty and fosters long-lasting relationships.