Google My Business integrates WhatsApp into the Business Profile
Posted: Tue Jan 21, 2025 3:32 am
In a significant move, Google is integrating WhatsApp after announcing it would be disabling the chat feature on Business Profiles starting July 31.
This new feature therefore allows companies to continue interacting with their customers efficiently and directly through the popular messaging platform.
Changes to Google Business Profile chat
Google will discontinue the chat feature on the Business Profile, ceasing to exist on indonesia phone number library the 31st of this month. Therefore, with this change, businesses will no longer be able to receive new messages through chat.
As such, starting on the 15th, customers will no longer be able to initiate new conversations through this channel. During this transition period, those who are already in communication with companies will be notified about the imminent deactivation of the feature.
Google integrates WhatsApp: A new alternative
With the end of chat on the Business Profile, Google is promoting integration with WhatsApp as a viable and effective alternative.
Therefore, businesses that have a claimed and verified profile can add the WhatsApp or SMS option directly to their business profile.
This change then allows for more direct and immediate communication, taking advantage of WhatsApp's popularity among users.
This new feature therefore allows companies to continue interacting with their customers efficiently and directly through the popular messaging platform.
Changes to Google Business Profile chat
Google will discontinue the chat feature on the Business Profile, ceasing to exist on indonesia phone number library the 31st of this month. Therefore, with this change, businesses will no longer be able to receive new messages through chat.
As such, starting on the 15th, customers will no longer be able to initiate new conversations through this channel. During this transition period, those who are already in communication with companies will be notified about the imminent deactivation of the feature.
Google integrates WhatsApp: A new alternative
With the end of chat on the Business Profile, Google is promoting integration with WhatsApp as a viable and effective alternative.
Therefore, businesses that have a claimed and verified profile can add the WhatsApp or SMS option directly to their business profile.
This change then allows for more direct and immediate communication, taking advantage of WhatsApp's popularity among users.