Imagine a situation where you don't respond to negative reviews

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But we can see the management's efforts to prevent insects from entering the rooms. Don't let a negative review go unanswered! Let's say a guest says the air conditioner isn't cold, electrical appliances aren't working, etc. You respond by saying it's an isolated incident and the management has replaced the damaged items with new ones. Responding to a negative review is not about satisfying the individual who wrote the review. Instead, it's about letting future guests know that any issues have been resolved and won't happen again.


What will happen? Guests who see your resort ad for the first time will definitely amazon database be afraid to check in at your resort because they think the negative things are still there and they might go through the same experience. successful-homestay-business-entrepreneur (9) Partner with Online Travel Agents (OTAs) websites to get more customers The Online Travel Agent website is like Booking.com Hotelscombined Traveloka Airbnb.com Agoda.


com Expedia.com Tripadvisor.com Each website has different terms and conditions. Therefore, if you want to use the services of OTAs websites, please make sure you fully understand the terms and conditions they set. Generally, there is no charge to use their services. However, when you successfully acquire customers through advertisements posted on their websites, OTAs will charge a certain amount as a commission. There are OTAs that use the commission concept and some that use the service charge system.