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If you are interested in using the WhatsApp Business API to improve your customer service, visit our WhatsApp for Business product page.5 Myths About Customer Service Automation Busted
In a world where the need to get things done right away sweden telegram number database prevails, customers don’t just want their queries solved; they want it done efficiently and promptly. The days of waiting in line or scrolling through websites are over, and customer services must adapt to keep up. Businesses need to deliver a smart, personalized experience to every customer. That’s why we decided to develop DigitalCX: a platform to automate customer service.
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TABLE OF CONTENTS
1. Isn’t it just an overrated search bar?
2. Customers want to talk to real people
3. FAQs are enough
4. Why use anything other than live chat?
5. All the information customers need is on the website
DigitalCX is a platform that delivers personal engagement automatically. What does that mean? How does it work, and how can it help your business? Let’s dispel 5 myths about virtual assistants and self-service to discover the value an effective customer engagement platform can bring to your organization.
1. Isn’t it just an overrated search bar?
DigitalCX is much more than just a search bar. It guides customers along their journey and helps them achieve their goals. It also provides analytics, feedback, and insights into the real problems they face. When using search bars, customers are faced with multiple similar results, which can be confusing and discouraging. With DigitalCX, they get the right information immediately, without having to “dig” through search results. This is a big step towards customer service automation.