Kuznetskbusinessbank is a large Russian bank providing a full
Posted: Mon Jan 20, 2025 3:10 am
K Uznetskbusinessbank has implemented the IT solution "Dynamika Front Office". The solution from Dynamika, a Skolkovo resident, helps the bank reduce customer service time by simplifying work through a single intuitive web interface for employees, improve service quality, and reduce operating costs.
range of banking services to both afghanistan whatsapp number database legal entities and individuals in Russia, has 23 additional offices, the head office is located in Novokuznetsk, Kemerovo Region.
The implementation of "Dynamika Front Office" in Kuznetskbusinessbank has significantly improved the quality of customer service. Through an intuitive web interface, bank employees perform functionality more quickly without reducing efficiency. The solution ensures the automation of a number of banking processes, reduces the time for processing applications and customer requests, and improves the accuracy and quality of operations.
With "Dynamika Front Office", Kuznetskbusinessbank reduced the workload of employees providing operational and customer service, which led to a reduction in operating costs. Thanks to the automation of processes, the bank's employees now have fewer complex routine processes, which allowed them to redistribute resources and pay more attention to customer onboarding and sales. The implementation of "Dynamika Front Office" in Kuznetskbusinessbank allows new employees to quickly master the system and successfully adapt. The bank plans to reduce customer service time by 30% with the new solution.
Kuznetskbusinessbank has been cooperating with Dynamika since 2023. The Dynamika Credit Conveyor solution is currently being actively implemented, and other solutions aimed at digital transformation of the client journey are also being offered.
range of banking services to both afghanistan whatsapp number database legal entities and individuals in Russia, has 23 additional offices, the head office is located in Novokuznetsk, Kemerovo Region.
The implementation of "Dynamika Front Office" in Kuznetskbusinessbank has significantly improved the quality of customer service. Through an intuitive web interface, bank employees perform functionality more quickly without reducing efficiency. The solution ensures the automation of a number of banking processes, reduces the time for processing applications and customer requests, and improves the accuracy and quality of operations.
With "Dynamika Front Office", Kuznetskbusinessbank reduced the workload of employees providing operational and customer service, which led to a reduction in operating costs. Thanks to the automation of processes, the bank's employees now have fewer complex routine processes, which allowed them to redistribute resources and pay more attention to customer onboarding and sales. The implementation of "Dynamika Front Office" in Kuznetskbusinessbank allows new employees to quickly master the system and successfully adapt. The bank plans to reduce customer service time by 30% with the new solution.
Kuznetskbusinessbank has been cooperating with Dynamika since 2023. The Dynamika Credit Conveyor solution is currently being actively implemented, and other solutions aimed at digital transformation of the client journey are also being offered.