How does SO NICE evaluate this achievement?
Posted: Sun Jan 19, 2025 10:21 am
In addition, because Omnichat can track cross-channel conversions from LINE to websites and APPs, it can completely record the sales staff's shopping guide performance. Therefore, it also creates another option for store staff to increase sales online, and has become a secret weapon to overcome the freezing point of physical crowds during the severe epidemic period.
Through the Omnichat LINE conversational sales system, store staff can proactively increase sales opportunities.
To promote OMO, is online shopping guide performance the only performance indicator?
SO NICE has introduced Omnichat for more than a year, and has accumulated good results through steady efforts. In addition to the LINE binding rate of 60%, the online shopping guide performance of store staff through LINE also accounts for 10% of online revenue.
Mr. Li said: "Actually, we don't care much about this number. We will not force customers to consume online or in stores. As long as the boss does not go to other stores to consume, it will be fine. Of course, we italy email list will also continue to educate and train, such as using LINE to follow customers. When contacting customers, what methods should be used to increase the closing rate, but not forcefully?"
" Of course, the store staff also hopes that customers will come directly to the store, because they can recommend more products, which is related to the personality of the sales staff ." However, if they find a salesperson with good sales execution methods, they will also let others learn from it, but it does not Will forcefully change the salesperson's business style.
Omni-channel dialogue sales extend the popularity of stores to online
Without using online shopping guide performance, how does SO NICE evaluate whether omni-channel conversational sales are effective?
The SO NICE team said: "Overall, we have found that it is really helpful for sales staff. For example, the stickiness has become higher, and even customers will actively use this channel to interact. Customers already know how to talk to the SO NICE official account and respond to their requests. Not a robot, not a customer service person from the headquarters, but the salesperson she is familiar with."
Through the Omnichat LINE conversational sales system, store staff can proactively increase sales opportunities.
To promote OMO, is online shopping guide performance the only performance indicator?
SO NICE has introduced Omnichat for more than a year, and has accumulated good results through steady efforts. In addition to the LINE binding rate of 60%, the online shopping guide performance of store staff through LINE also accounts for 10% of online revenue.
Mr. Li said: "Actually, we don't care much about this number. We will not force customers to consume online or in stores. As long as the boss does not go to other stores to consume, it will be fine. Of course, we italy email list will also continue to educate and train, such as using LINE to follow customers. When contacting customers, what methods should be used to increase the closing rate, but not forcefully?"
" Of course, the store staff also hopes that customers will come directly to the store, because they can recommend more products, which is related to the personality of the sales staff ." However, if they find a salesperson with good sales execution methods, they will also let others learn from it, but it does not Will forcefully change the salesperson's business style.
Omni-channel dialogue sales extend the popularity of stores to online
Without using online shopping guide performance, how does SO NICE evaluate whether omni-channel conversational sales are effective?
The SO NICE team said: "Overall, we have found that it is really helpful for sales staff. For example, the stickiness has become higher, and even customers will actively use this channel to interact. Customers already know how to talk to the SO NICE official account and respond to their requests. Not a robot, not a customer service person from the headquarters, but the salesperson she is familiar with."