Explain the Metrics That Will Measure the Success of the Service and How They Will Be Delivered to the Customer

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One way for the customer to know that the quality of the service they are receiving is as agreed is by knowing the indicators that measure the quality of the service and the results of the measurements.



5. Offer Opportunities for Dialogue and Maintenance
In the SLA, you may determine the frequency of visits or service reviews to ensure that everything is working and in order. During these visits, you may even ask the customer to evaluate the service; this way, they will feel listened to and satisfied.

It is important to monitor the SLA to know if the quality level of the service provided is sufficiently satisfactory for customers.

6. Share Security and Data Protection Policies
A fundamental aspect is that you guarantee the client that all the data they provide is managed responsibly and is used only for processes that will be explained to them beforehand.

The same should apply to company information that the client knows. Everything north korea business email list should be written down in the SLA so that security is protected from both sides.

7. Mention the Available Channels for Attention or Contact
You must include an updated list with phone numbers, email addresses, official social media profiles and websites for the client.

It is also valuable to indicate where to go in case of specific situations such as repairs or returns, for example. The idea is that the customer knows how to communicate and where to contact them depending on the case.