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Remember that a company should prefer the customer who complains (and who can be won back), rather than a customer who stays silent but chooses to go to the competitor. 2. Manage negative word of mouth: Learn the art of self-control.


You have found a comment from an unsatisfied customer who has decided to share his negative experience with your brand on the internet . How to behave? First of all, calm down and don't panic. him into a satisfied customer and use his criticism into a constructive experience for your company.


The first thing you need to do is chinese overseas australia phone number list recognize his dissatisfaction and take note of it. The worst thing you can do in this case is to adopt the “ I’m right and you’re the one who shouldn’t have spoken badly of me ” approach.


Passing the buck to other departments or claiming there’s nothing you can do about it is shooting yourself in the foot. Respond to your customer by showing that you understand their anger, that you are sorry for it, and that you want to make amends as soon as possible.