You: I am calling with regards to an overdue bill.

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Debt Collection Script Templates You Can Use
For debt collection professionals, online resources offer a range of call script templates that you can use. They include the following scripts:

1. For Customers Who Forgot to Pay
You: Good Morning. My name is Harry, and I am a debt collector with [Your Company]. Am I speaking with Sally Harrison?

Sally: Yes, Sally here.


Sally: My apologies. I belgium telegram got busy and forget to pay.

You: No issues. It can happen. However, now that I have you on the phone are you in the position to make the payment now?

Sally: I am a bit busy right now. I will try to make it either today or tomorrow.

You: Not a problem. I have made a note of it in the system. We look forward to receiving it. Thank you.

2. The Customer Who Says He/She Did Not Receive Your Bill
You: Good Afternoon. My name is Harry, and I am a debt collector with [Your Company. Am I speaking with Sally Harrison?

Sally: Yes, Sally here.

You: I am calling with regards to an overdue bill.

Sally: My apologies. But I did not receive the bill from you yet.

You: Apologies if that is the case. However, could you please confirm if this is your email address – [email protected]?

Sally: Yes, that is right.

You: Great. Thank you for your clarification. I am sending you the bill again. But please check your spam folder, as we have sent the bill several times on the specified email id. With regards to the bill, can you please process it now over the phone?

Sally: No. I do not have access to my card. I will do it in the evening.

You: Great. I will take note of that in our system. Please make sure you process it today. Thank you for your time.