May be challenging for beginners
Posted: Tue Jan 07, 2025 3:46 am
Kayako is a relatively well-known IT help desk and ticket management solution. This feature-rich solution makes it easy to manage SLAs and satisfy customer needs by allowing teams to capture incoming requests across multiple channels. You can even integrate your system with live chat software for a modern digital service experience. Kayako is available in multiple languages and offers a variety of templates to help your customer service team stay on track. Conversations and tickets are also customizable, so you can add branding to your help desk software and improve the overall experience for your customers. With a mobile app for iOS ghana number data and Android , business leaders can easily keep their teams on the same page when working with hybrid and remote workers. Kayako also easily connects to a range of additional tools in your tech stack via integrations. There’s a Slack, Salesforce , and Gmail integration , as well as 700+ Zapier integrations .
Pricing : Kayako pricing starts at $30 per month for the “Growth” package, which is the cost for each agent on your plan. The package includes all the features you need to create a conversational experience for your customers, including a unified help center for all your communication channels and workflow automation. The next package up, “Scale,” is priced at $60 per month and includes additional features like custom roles and permissions, an internal help center, an FAQ and knowledge base, and advanced design options. There’s also a classic “On Prem” package that you can install for your business for $59 per agent per month.
Pros
Multiple deployment options, including on-premises.
Easy escalation of various communication tickets
Mobile apps for on-the-go access
Branded self-service portal available
Excellent customer support and guidance
Cons
Quite expensive for large companies
Who is it best suited for? If you are looking for an IT help desk or service solution that can be installed in the cloud or on-premises, this customer service software may be the perfect option for you. The Kayako mobile app is also particularly attractive for mobile agents.
Pricing : Kayako pricing starts at $30 per month for the “Growth” package, which is the cost for each agent on your plan. The package includes all the features you need to create a conversational experience for your customers, including a unified help center for all your communication channels and workflow automation. The next package up, “Scale,” is priced at $60 per month and includes additional features like custom roles and permissions, an internal help center, an FAQ and knowledge base, and advanced design options. There’s also a classic “On Prem” package that you can install for your business for $59 per agent per month.
Pros
Multiple deployment options, including on-premises.
Easy escalation of various communication tickets
Mobile apps for on-the-go access
Branded self-service portal available
Excellent customer support and guidance
Cons
Quite expensive for large companies
Who is it best suited for? If you are looking for an IT help desk or service solution that can be installed in the cloud or on-premises, this customer service software may be the perfect option for you. The Kayako mobile app is also particularly attractive for mobile agents.