HubSpot offers a wide range of “hubs” for day-to-day business management. These hubs focus on different parts of business operations , such as service, sales , or marketing . In the Service hub, you’ll find a range of tools designed to help you take care of your customers and improve their day-to-day operations. HubSpot’s solution provides free access to a range of capabilities, including a CRM , where you can track growing customer relationships and use your insights to personalize your customer interactions.
There’s a knowledge base to help agents access home owner database valuable information during sales and support calls. Plus, you can create and release customer feedback surveys if you need to know how your customers feel about you. Omnichannel customer service is available through HubSpot , so you can engage with your customers across all channels, from phone calls to live chat and WhatsApp , without losing the context of the conversation.
Extensive reporting tools also provide a visual representation of what’s happening behind the scenes of your interactions to drive better long-term results. When you're ready to expand your team's full functionality , you can simply access one of HubSpot's other "hub" environments that integrate sales pipelines, collaboration tools for your employees, and more.