Are fast and enhance personalization not in vain we are talking about a booming market . That is estimated to sell around 150 million smart speakers during 2020 little by little . Electronic money is gaining weight compared to cash in fact this trend is even more . Pronounced after the declaration of a global coronavirus pandemic so many companies are developing automation . Systems to be able to offer secure payment services through online chatbots among them the . Multinational mastercard which has been one of the first to implement them by the channel .
Used due to their characteristics chatbots are bc data india ideal for implementation in conversational and chattype applications . Currently whatsapp has more than 2 billion users and telegram exceeds 400 million so these . Apps are great for companies to include this type of service to easily and quickly . Reach their customers and potential users social networks also represent a fertile field for conversational . Intelligence technologies in factbetween 2016 and 2017 the development of these programs for the facebook . Messenger platform tripled and reached the figure of 100000 active chatbots which shows that more .
And more companies are aware of the important role that these channels play in contacting . Users for companies and their usefulness as a business channel every company seeks to please . Its customers so chatbots allow them to improve their experience thanks to the fact that . They offer a quality permanent service 24 hours a day and 365 days a year . And with a very fast response for this reason investment is being made to transform . Companies at an operational level as well as to enhance the scalability of these systems .