With some of the most common social media comments that come up time and again. Importance of Keeping Track of and Responding to Social Media Comments How to Track Social Media Comments: Tools and Tricks Different Types of Social Media Comments and How to Respond Best Practices When Dealing With Social Media Comments Wrap Up Importance of Keeping Track of and Responding to Social Media Comments We know many brands whose attitude to social media moderation is “not my circus.
” Needless to say, they don’t do very well online. There are many benefits of investing in denmark telegram number list effective social media monitoring and moderation. First, some statistics: 94% in a survey by Review Trackers said that they were convinced to avoid a business by an online review. Statistics collected by HubSpot show that 35% of customers have used social media to shame a company after poor customer service.
Of these, 30% will go to a competitor if the brand doesn’t respond. HubSpot also says that answering social media queries could improve brand advocacy by as much as 25%. 47% of consumers between the age of 18 and 34 have used social media to complain about a brand’s customer service. The average social media user visits 6 different social media platforms each month, according to Data Reportal.