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Carries Out Its Work More Efficiently Reduces Its Costs And Acquires A Competitive Advantage Over . Companies That Have Not Yet Implemented These Processes In Their Activities Not In Vain A . Survey Carried Out In Revealed That Of Consumers Would Accept Paying More For The Services . Or Products Of Companies That Have Given Them Good Service So Thanks To Cem The . Increase In Value Also Translates Into Higher Income Tools To Achieve Optimal Management Of The . Customer Experience Technology Is Essential For Companies To Achieve The Best Results With Cem So .