Time Of The Call But Also To Be Able . To Anticipate Their Future Needs Avoid Friction Points And Ultimately Provide Them With A Fully . Satisfactory Service Therefore Working To Ask Our Clients Good Questions Is A Consequence Of Placing . The Client At The Center Of Our Strategy It Is The Socalled Customer Centricity A . Way Of Prioritizing Their Interests To Make Our Business Profitable And In This Case The . Facts Speak For Themselves Since According To A Deloitte Study Putting Users At The Center .
In Digitalization Strategies Is Up T advertising data 100 More Profitable Than Adopting Other Approaches Where They . Are Not The Priority What Types Of Questions Can We Ask A Client There Are . Many Different Questions That We Can Ask In The Context Of A Conversation Between A . Telemarketing Agent And A Client To Relax The Atmosphere Get To Know Their Needs Offer . Solutions To Their Problems Assess Their Interest Close The Purchase Process Clarify Something Specific Get . To Know Their Opinion Or Perception Get To Know What They Think Of The Competition .
But If We Refer To The Way Of Asking And The Possible Answers They All . Come Down To Three Types Basic Open Questions Are The Most Natural Because They Are . Asked Without A Series Of Preestablished Answers In Them The Person Answers Without Limitations And . In A Totally Free Manner Closed Questions Are Formulated And A Series Of Preestablished Answers . Are Proposed They Are Common In Surveysbecause They Precede A List In These Cases It . Is Key To Choose The Answers Well So That They Cover All The Possible Options .