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Posted: Tue Dec 24, 2024 6:25 am
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Measuring Engagement And Loyalty, While Traditional Metrics Such As Csat And Nps Surveys Can Provide Useful Information. In Today's Fast-paced World, They Have Only Scratched The Surface Of Customer Experience Without Truly Understanding It. How You Need To Meet Customer Needs, Especially When It Comes To Omnichannel Support And Automation. Go Beyond These Basic Metrics And Consider Adding Customer Metrics Such As Average Response Time And Total Counts.