Automatic vending machines encompass several functions. Firstly, they are those that mechanically offer and dispatch a product through a machine.
Secondly, there are those transactions generated with the use of electrical or electronic means (mail order, website, online store, chatbots, etc.) to carry out, process and schedule the delivery of products or services.
Therefore, automatic sales allow goods to be obtained without human intervention thanks to the use of mechanical techniques or Artificial Intelligence .
In this article you will learn more about:
What are automatic sales?
Features of automatic sales;
Advantages and disadvantages of automatic sales.
Differences between automatic sales and manual sales.
What are automatic sales?
As you saw, automatic sales take place when the customer uses a machine or electronic means to make a purchase.
Automatic sales by an automatic vending machine are used for the marketing of high-turnover products.
These can be found in public spaces (hospitals, stations, airports, museums, etc.), in commercial establishments (bars, gyms, clubs, hotels) or in schools and offices.
The most common are:
hot drinks (coffee or chocolates);
cold drinks (water, soft drinks, tea);
food products and meals (pizzas, snacks);
electronic products;
personal care items;
payment of parking tickets;
items for bathers, among others.
How popular are these types of vending machines? A study predicts that the global vending machine market will see exponential industry growth during 2020-2030.
One of the characteristics of automatic sales through this mechanical modality is that they work in exchange for any means of payment and do not require the presence of a seller.
Automatic vending is also well suited to franchise businesses and can grow as they become more profitable.
Another feature of vending machines is that their appeal lies in the convenience and comfort of the purchase. At the same time, they require a physical space and some surveillance.
Advantages and disadvantages of automatic vending
These are the advantages and disadvantages of automatic sales through vending machines:
They satisfy the customer immediately;
The user purchases the product without having to wait for their order to be processed;
There is no human interaction;
They use various means of payment (cash, credit, debit);
Many are enabled 24/7.
Disadvantages
Since there is no indonesia mobile number human interaction, there is no possibility of making a claim. Those responsible for vending machines usually leave contact numbers for such eventualities.
Machines may be damaged.
There are products that cannot be displayed due to their size.
Its implementation has a high cost.