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Posted: Mon Dec 23, 2024 8:57 am
Intercom vs Zendesk: Which is the best tool?
By Zendesk
Last updated on 6 February 2023
Intercom vs Zendesk
Intercom vs Zendesk : Which is the best customer service tool? Finding the answer to this question is crucial to providing the best possible experience for the people who buy your products.
In this article you will see:
Intercom vs Zendesk: What does each offer?
Intercom vs Zendesk: Comparison Chart
What are Zendesk integrations?
What are Intercom integrations?
What are the prices for Zendesk and Intercom?
Forward!
Intercom vs Zendesk: What does each offer?
Zendesk offers a complete customer service solution that enables businesses to provide support on their audience’s favorite communication channels. It also increases support agent productivity with self-service tools and internal collaboration.
Zendesk also uses AI to personalize messages at scale, analyze trends, and predict needs. This valuable knowledge is presented in the form of intelligent, interactive reports, which you can easily export for your next meeting.
Intercom is a simple customer communication platform. It allows you to exchange messages with your audience and interact with coworkers from within the platform. However, it offers few types of performance reports and few integrations with other tools.
This is a problem, as 80% of support agents use three or more channels to interact with customers – meaning that if the tools you use aren’t available in Intercom integrations, you’ll struggle trying to manage multiple tabs, apps, and websites at the same time.
Can you imagine the chaos and stress Intercom can cause for your support team?
Intercom vs Zendesk: Comparison Chart
ZENDESK INTERCOM
MESSAGING APPLICATIONS Yes . With Zendesk, you are able to engage with customers across Instagram, Facebook, WhatsApp, Telegram and other social networks in one place. Yes , but in a limited way.
SCALABILITY Yes. Whether you have 1 agent or 1,000, you don't need to change solutions as you grow. No. On Intercom, you need to change your plan or purchase an upgrade if you want to use some specific features. For example, the Support plan doesn't allow you to run multi-channel campaigns and A/B tests.
INTEGRATIONS Over 1,000 integrations to increase agent productivity and streamline workflows. Less than 300 integrations , limiting your business's growth potential.
HELP CENTER CONTENT TIPS Automated . Zendesk saves your admins and agents time by automatically identifying articles to archive, update, and create. Manual . The only way to identify ways to improve your Intercom help center is one by one, manually.
FREE TRIAL Yes, it's quick and easy. Click the link , answer three questions and start your free trial. No, at least not in an easy way. After answering a bunch of questions from a bot, you still have to wait for a human to contact you – synchronously, without closing the tab you are using – to explain why you want a free trial.
What are Zendesk integrations?
As we mentioned, Zendesk offers over 1000 integrations to improve various aspects of your business. In the Zendesk marketplace , you can find apps for:
analysis and reporting of key metrics;
sending, automating and tracking emails;
social media management;
marketing management;
lead generation;
sending surveys and collecting customer feedback;
among other tools .
Additionally, Zendesk offers themes that help you reflect your brand image and give your help center a fresh look.
What are Intercom integrations?
Intercom’s integrations are limited. With just over 300 options, the platform offers only the basic tools for analytics, automation, and conversation management. The more complex or advanced your needs are, the harder it will be to find what you’re looking for—you may even need to build something from scratch.
What are the prices for Zendesk and Intercom?
Zendesk offers plans to suit indian contact number list every need. In fact, startups get Zendesk free for six months – you can apply here . The most basic version costs $19 per month and includes features like:
Integrated ticket management system for email, tweets and Facebook wall posts;
detailed customer information and interaction history;
performance reports and dashboards;
pre-built apps and integrations.
Intercom, on the other hand, isn't very transparent about pricing. It only mentions that the price is calculated base
By Zendesk
Last updated on 6 February 2023
Intercom vs Zendesk
Intercom vs Zendesk : Which is the best customer service tool? Finding the answer to this question is crucial to providing the best possible experience for the people who buy your products.
In this article you will see:
Intercom vs Zendesk: What does each offer?
Intercom vs Zendesk: Comparison Chart
What are Zendesk integrations?
What are Intercom integrations?
What are the prices for Zendesk and Intercom?
Forward!
Intercom vs Zendesk: What does each offer?
Zendesk offers a complete customer service solution that enables businesses to provide support on their audience’s favorite communication channels. It also increases support agent productivity with self-service tools and internal collaboration.
Zendesk also uses AI to personalize messages at scale, analyze trends, and predict needs. This valuable knowledge is presented in the form of intelligent, interactive reports, which you can easily export for your next meeting.
Intercom is a simple customer communication platform. It allows you to exchange messages with your audience and interact with coworkers from within the platform. However, it offers few types of performance reports and few integrations with other tools.
This is a problem, as 80% of support agents use three or more channels to interact with customers – meaning that if the tools you use aren’t available in Intercom integrations, you’ll struggle trying to manage multiple tabs, apps, and websites at the same time.
Can you imagine the chaos and stress Intercom can cause for your support team?
Intercom vs Zendesk: Comparison Chart
ZENDESK INTERCOM
MESSAGING APPLICATIONS Yes . With Zendesk, you are able to engage with customers across Instagram, Facebook, WhatsApp, Telegram and other social networks in one place. Yes , but in a limited way.
SCALABILITY Yes. Whether you have 1 agent or 1,000, you don't need to change solutions as you grow. No. On Intercom, you need to change your plan or purchase an upgrade if you want to use some specific features. For example, the Support plan doesn't allow you to run multi-channel campaigns and A/B tests.
INTEGRATIONS Over 1,000 integrations to increase agent productivity and streamline workflows. Less than 300 integrations , limiting your business's growth potential.
HELP CENTER CONTENT TIPS Automated . Zendesk saves your admins and agents time by automatically identifying articles to archive, update, and create. Manual . The only way to identify ways to improve your Intercom help center is one by one, manually.
FREE TRIAL Yes, it's quick and easy. Click the link , answer three questions and start your free trial. No, at least not in an easy way. After answering a bunch of questions from a bot, you still have to wait for a human to contact you – synchronously, without closing the tab you are using – to explain why you want a free trial.
What are Zendesk integrations?
As we mentioned, Zendesk offers over 1000 integrations to improve various aspects of your business. In the Zendesk marketplace , you can find apps for:
analysis and reporting of key metrics;
sending, automating and tracking emails;
social media management;
marketing management;
lead generation;
sending surveys and collecting customer feedback;
among other tools .
Additionally, Zendesk offers themes that help you reflect your brand image and give your help center a fresh look.
What are Intercom integrations?
Intercom’s integrations are limited. With just over 300 options, the platform offers only the basic tools for analytics, automation, and conversation management. The more complex or advanced your needs are, the harder it will be to find what you’re looking for—you may even need to build something from scratch.
What are the prices for Zendesk and Intercom?
Zendesk offers plans to suit indian contact number list every need. In fact, startups get Zendesk free for six months – you can apply here . The most basic version costs $19 per month and includes features like:
Integrated ticket management system for email, tweets and Facebook wall posts;
detailed customer information and interaction history;
performance reports and dashboards;
pre-built apps and integrations.
Intercom, on the other hand, isn't very transparent about pricing. It only mentions that the price is calculated base