Problem or you will find someone
Posted: Thu Feb 20, 2025 9:07 am
Step two is to sympathize with the irate customer. Let the person know that you can identify with his feelings. Say that you understand the frustration of receiving a faulty product or poor service. The angry person begins to feel better as soon as his reaction is validated. Step three is to accept responsibility for the situation. Be accountable to the customer. Let him know that you intend to do whatever it takes to make things right.
You can’t help what has already happened, but greece cell phone number list you will come up with a solution to the who can. The last step is to take action. Decide what you can do and tell the customer. You will replace the defective or incorrect product as quickly as possible. If the issue was poor service deliver better service. Whenever you can offer a bonus of some sort or waive fees, the tiger before you is transformed into a pussycat.
Use the acronym “ASAP” to remember these four steps for calming upset customers. Each letter stands for part of the process. A is “apologize.” S represents “sympathize.” A stands for “accept responsibility.” P means “prepare to take action.” Nothing will be solved by becoming argumentative and reactionary. Instead, diffuse the client’s anger by being apologetic and sympathetic and focus on positive steps that will resolve the situation.
You can’t help what has already happened, but greece cell phone number list you will come up with a solution to the who can. The last step is to take action. Decide what you can do and tell the customer. You will replace the defective or incorrect product as quickly as possible. If the issue was poor service deliver better service. Whenever you can offer a bonus of some sort or waive fees, the tiger before you is transformed into a pussycat.
Use the acronym “ASAP” to remember these four steps for calming upset customers. Each letter stands for part of the process. A is “apologize.” S represents “sympathize.” A stands for “accept responsibility.” P means “prepare to take action.” Nothing will be solved by becoming argumentative and reactionary. Instead, diffuse the client’s anger by being apologetic and sympathetic and focus on positive steps that will resolve the situation.