If the 800 toll-free number is busy, will the caller be put on hold? What happens during call routing?
No, the concept of waiting is now obsolete. If you have configured call routing from the Control Panel, by entering a list of telephone numbers, the call will be routed to the first free number in the list. The caller will not notice anything.
Do the numbers I enter all ring at the same time?
No, the numbers entered ring in a “cascade”, that is, from the first chinese singapore phone number list to the twentieth number following the order in which you entered them. The chain stops when one of the numbers responds, otherwise it will continue until the last number entered.
Do routing calls consume my NumeroVerde800® credit?
No, the calls are free. The call is billed as soon as you answer or when you activate the voicemail.
What happens if none of the routing numbers answer?
If you are unable to answer and your collaborators are also busy, after about 5 rings the NumeroVerde800® system will play a “Not available” message or activate the answering machine, based on the configuration you have chosen. In the first case, the caller will hear a message informing him that no operator is currently available. In the second case, however, the caller will have the option of leaving a message, which you will receive in real time via email. In this way, you will be able to immediately manage any emergencies.
Is there a minimum amount to top up?
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