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9 Another study found that 61% of customers surveyed said being on hold is their “biggest annoyance” when using telephone customer service.10 In addition to avoiding long response times and on-hold music, the effectiveness of automated tools in the chat experience can help address typical customer frustrations. Although it may not seem like it, chatbots can boost trust and credibility with users when implemented correctly.

Think about the common questions your customers ask every pakistan telegram data day: inquiries about stock availability, product options, business hours, etc. Most of these FAQs can almost certainly be resolved before a customer needs to speak to a customer service agent. Instead of feeling ignored, these automated FAQs show customers that their concerns and questions are important and are quickly addressed by the brand, even if no one is on the other end at the time.

Seize the day with the WhatsApp Business PlatformCustomers no longer want to be passive recipients of marketing messages. Now, they are looking for two-way conversations, interaction and personalization with the brands they trust. What if you don't provide it? They may take their business to a competing brand that does. Want to learn more about how marketing leaders use WhatsApp effectively to meet their business goals? Check out our summary here.