Handling objections and managing customer objections

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Despite the higher cost, purchasing such a policy will be justified. But first, convey the value of such an offer to the client. Explain what causes the difference in price. Then the insurer will choose. Someone will prefer to save money. And someone - to protect themselves from risks.

Handling objections and managing customer objections employment data Part of the mediator's job is to work with objections. The ability to remove doubts will help you become a pro in insurance sales. To do this, you need to understand psychology. For example, some clients should be allowed to speak out. And then offer to sort out the situation together.


But it is also important for an agent not to waste too much time. Developing a script will help you anticipate possible conversation developments. This way, you will be prepared for a negative reaction from the client at any moment. Source: it is worth discussing the issue of cold calls. This sales method is not considered productive. 5 out of 100 calls bring target leads. And later, after a face-to-face meeting or additional consultation, only 1 of them ends with the registration of an insurance policy. A ready-made script increases the probability of success. When communicating on the phone, it is important to feel the client's mood.