Build Trust and CredibilityIn an uncertain and sometimes confusing digital world, building trust and credibility with customers is one of the most important considerations for any marketing team. Fortunately, one of the key ways to achieve this is to provide relevant and fast responses to customer queries, something that business messaging platforms like WhatsApp make it possible to do. : one study showed that 73% of buyers feel more comfortable communicating with customer service via chat rather than email (61%) or traditional phone help (44%).
9 Another study found that 61% of customers surveyed said pakistan telegram data being on hold is their “biggest annoyance” when using telephone customer service.10 In addition to avoiding long response times and on-hold music, the effectiveness of automated tools in the chat experience can help address typical customer frustrations. Although it may not seem like it, chatbots can boost trust and credibility with users when implemented correctly.
Think about the common questions your customers ask every day: inquiries about stock availability, product options, business hours, etc. Most of these FAQs can almost certainly be resolved before a customer needs to speak to a customer service agent. Instead of feeling ignored, these automated FAQs show customers that their concerns and questions are important and are quickly addressed by the brand, even if no one is on the other end at the time.