Some more useful tips for improving the quality of customer service

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Set up a comprehensive monitoring system that will quickly collect fresh mentions from all sources
If a user needs your support, then provide it regardless of where you received the request.
Collect all the feedback you receive into a single system where it will be easier to work with
If you do everything and debug it correctly, then working with feedback will become not only more effective, but also more cost-effective. Users, noticing that you quickly and actively respond to incoming comments, will treat you more loyally.

Simplify the customer journey - the saudi arabia mobile database fewer interactions required to achieve the desired result, the better.

Set a standard for response time to customer requests and closing incoming questions.

When setting KPIs based on time, do not forget that the priority is the client’s satisfaction with their contact with you.

Analyze the process of employee communication with clients to identify potential problems and growth points.

Develop a system for assigning priorities to incoming requests, taking into account the specifics of your business.

Provide sufficient competence and authority to the employees on the line so that they can determine for themselves what answer to give and how critical the question is. needed in the work of the head of the department and the Marketing Director.