6. Provide text-based customer service
Posted: Mon Feb 10, 2025 10:21 am
If a customer needs to get in touch with someone, they can simply send a text rather than making a phone call. This can save the customer time, and it can also be less disruptive for the business.
Here’s an SMS marketing example from U-Haul, which offers customers the opportunity to check in and out via text:
Screenshot of an SMS marketing text from U-Haul alerting the recipient of their rental reservation return time and location.
7. Ask for production or service reviews
Many companies use SMS marketing services to gather reviews doctor data about their service or staff. You’ve probably seen this from companies like Uber, asking customers to rate drivers after their ride to get feedback on their experience and identify improvement areas.
According to the Sprout Social Index™, user-generated content and online communities foster loyalty and evangelism. When consumers engage with brands they appreciate, they’re more likely to share their experiences and opinions, acting as advocates for those brands. Consider asking for customer reviews and displaying these reviews on your website, social media pages and SMS marketing messages.
8. Promote online and in-person events
Promoting your upcoming events through SMS marketing can get people excited and engaged. Your SMS event reminders can include:
Date, time and location of your event
A CTA to encourage people to buy tickets or sign up
Here’s an SMS marketing example from U-Haul, which offers customers the opportunity to check in and out via text:
Screenshot of an SMS marketing text from U-Haul alerting the recipient of their rental reservation return time and location.
7. Ask for production or service reviews
Many companies use SMS marketing services to gather reviews doctor data about their service or staff. You’ve probably seen this from companies like Uber, asking customers to rate drivers after their ride to get feedback on their experience and identify improvement areas.
According to the Sprout Social Index™, user-generated content and online communities foster loyalty and evangelism. When consumers engage with brands they appreciate, they’re more likely to share their experiences and opinions, acting as advocates for those brands. Consider asking for customer reviews and displaying these reviews on your website, social media pages and SMS marketing messages.
8. Promote online and in-person events
Promoting your upcoming events through SMS marketing can get people excited and engaged. Your SMS event reminders can include:
Date, time and location of your event
A CTA to encourage people to buy tickets or sign up