Why use IP PBX for your call center
Posted: Sun Dec 22, 2024 10:35 am
This technology is already widely used in various business sectors. Whether your company is small or large, it brings several benefits to your company. Check out some of the advantages of using IP PBX for your call center, in the home office model:
Distributed PABX extensions
This is one of the main advantages of this service. With it, any device can uk number list become an extension, anywhere. This makes it possible to distribute several extensions in the homes of the agents. Furthermore, a landline is not necessary; the extensions can be activated on the employees' own smartphone, laptop or PC. So, in addition to reducing call costs, the PABX provides a significant increase in flexibility when it comes to serving and contacting your customers.
Direct integration with CRM
Another great advantage of PABX is the ability to integrate your calls with your CRM platform. This means that when receiving or making calls, your employees have access to the customer's entire registration form, which makes it easier to resolve issues and makes the process much more automated . Save time, since there is no need to collect a huge amount of data on every call.
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Don't miss any calls
As we already know, working from home increases team productivity. However, even at home, we are subject to occasional distractions and busyness. But that's okay, to solve this, the PBX also provides service queues or call forwarding for your team. With this, if an attendant is unable to answer the call at that time, the call can be transferred directly to the cell phone of another team member. If it is still not possible to answer the call, you can receive messages directly in your email inbox, enabling a quick response and with all the necessary information to surprise your customer when it's time to get back to you.
Call recording
With extensions distributed across multiple locations and accessed via different platforms, this feature is essential for companies that want more security in transactions carried out over the phone. This mechanism also makes it easier to obtain greater organizational control, since in-person control becomes unfeasible with home office. However, through recordings, it is also possible to monitor the progress of your team's service, making the necessary adjustments when necessary.
Distributed PABX extensions
This is one of the main advantages of this service. With it, any device can uk number list become an extension, anywhere. This makes it possible to distribute several extensions in the homes of the agents. Furthermore, a landline is not necessary; the extensions can be activated on the employees' own smartphone, laptop or PC. So, in addition to reducing call costs, the PABX provides a significant increase in flexibility when it comes to serving and contacting your customers.
Direct integration with CRM
Another great advantage of PABX is the ability to integrate your calls with your CRM platform. This means that when receiving or making calls, your employees have access to the customer's entire registration form, which makes it easier to resolve issues and makes the process much more automated . Save time, since there is no need to collect a huge amount of data on every call.
"Don't miss any calls
As we already know, working from home increases team productivity. However, even at home, we are subject to occasional distractions and busyness. But that's okay, to solve this, the PBX also provides service queues or call forwarding for your team. With this, if an attendant is unable to answer the call at that time, the call can be transferred directly to the cell phone of another team member. If it is still not possible to answer the call, you can receive messages directly in your email inbox, enabling a quick response and with all the necessary information to surprise your customer when it's time to get back to you.
Call recording
With extensions distributed across multiple locations and accessed via different platforms, this feature is essential for companies that want more security in transactions carried out over the phone. This mechanism also makes it easier to obtain greater organizational control, since in-person control becomes unfeasible with home office. However, through recordings, it is also possible to monitor the progress of your team's service, making the necessary adjustments when necessary.