Emotional intelligence in business

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In recent years, much importance has been given to the emotional factor of workers within companies, since it has been shown that it plays a determining role in the way each person acts and, therefore, when it comes to achieving challenges and objectives.

Daniel Goleman , an American psychologist, was responsible for popularizing the term "emotional intelligence" thanks to his eponymous book published in 1995. He explains the meaning of the term as follows: "It is a synonym for character, personality or soft skills that is translated into manifested behaviors, both at the level of thoughts, physiological reactions and observable behaviors, learned and with the possibility of being learned, which facilitate the management of people's human relations ."



Emotional intelligence in the business world
In companies, emotional intelligence has led to questioning germany number data whether a worker is only valid for his IQ and his ability to work. This third factor has been a turning point in the way employees are treated , and people with greater emotional intelligence stand out from the rest because they know how to manage their behavior and make decisions focused on obtaining positive results.

That is, it is the basis of a large number of critical skills, impacting almost everything we do and say .


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TalentSmart conducted a study that tested emotional intelligence along with 33 other workplace skills and found that this skill is the best indicator of performance and accounts for 58% of success in all jobs.

Another analysis by Robert Kelley and Janet Caplan, published by Harvard Business Review , has determined that the workers who stand out the most in the company tend to be those who are emotionally intelligent , since they create solid relationships and find it easier to solve problems because they know who they should contact at all times and with whom they should position themselves.

What's more, it's been shown to have a direct relationship with employee pay: 90% of top-performing employees have a high level of emotional intelligence . They therefore earn more money. And that can be applied to all jobs, all industries and all places in the world.

One positive thing about this skill is that it can be cultivated. There are people who are naturally emotionally intelligent, but it is a skill that can be developed with practice.



Emotionally intelligent leaders
A true leader is empathetic and has the ability to develop the people around him . To do this, they need to have great control over their emotions , generate enthusiasm among the professionals they lead , and influence the moods of others.

It is up to you to create a climate of trust , to know the weaknesses and strengths of each individual on the team and to improve everyone's level of awareness . To do this, communication must be clear and effective .

For example, when offering good feedback , Harry Levinson, an American psychoanalyst and consultant who is an expert on work and leadership issues, recommends that managers be specific, offer solutions and be careful with the words they use to address their interlocutor.