Case: Internet Service Provider An internet service provider creates a knowledge base on their website that uses automation to constantly update itself with new questions and answers based on frequently asked customer queries.
Advantage: Empowering the customer to resolve issues themselves and reducing the burden on support.
7. Interactive Voice Systems (IVR)
Case: Airline An airline implements an IVR system that guides customers through an automated menu to resolve common queries, such as checking flight status, changing reservations, or finding out about baggage policies.
Advantage: Reduction of waiting time and optimization slovenia number dataset of human agents' time.
8. Personalization and product recommendation
Case Study: Streaming Platform A streaming service uses automated algorithms to recommend content based on user viewing behavior and preferences. These recommendations are sent via push notifications and automated emails.
Advantage: Improved user experience and increased content consumption.
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