Main after-sales actions that work for any segment

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After-sales service as we know it is mandatory in all types of businesses, as one of your customers' fears may be not receiving the support they would like, and as a result, they end up migrating to the competition.

So to minimize these effects, make yourself available to answer questions, use different customer service channels and notify consumers of any unforeseen events or changes.

1. Referral programs
What would be the best benefit for your customers? Do some research if necessary to find out the answer, or ask your salespeople and then use that insight to attract potential leads.

2. The basics work
Thank them after each order or contract, ask if the person felt something was missing mexico phone number library and rate the service they received on a scale of 0 to 10.

With just a few steps, you can obtain data that will be useful for capturing different types of clients in accounting.

3. Offer technical support
If your company does not have a specific support area, indicate the contact details of the person responsible for answering questions and the times they will be available.

Honesty is a quality valued by 90% of people, regardless of the situation.

In the same way, you can include a customer service area on your website with frequently asked questions or save them in a document and whenever a customer has a question, simply send it.

4. Provide educational content
Here at Digisac, after the client purchases the platform, in addition to personalized training, we provide an online manual with videos and tutorials so that the client can use the system without difficulty. In other words, this material is 100% educational and makes a difference in after-sales service.