Increasingly, businesses in all industries are turning to VoIP based phone systems in order to save on call costs and benefit from greater flexibility. Most VoIP service providers offer some form of call recording. However, this usually comes at a cost. It’s also important once again to check that the recording is FCA complaint and that the calls will be kept for the required period.
VoIP can, of course, be mexico telegram extended to your business mobiles. This has an added advantage that all calls can be recorded whether they’re made from the office or on the move.
Business considerations
As we’ve seen, there are a number of recording options available depending on the type of telecommunications systems that you are using. The first step is to check with your existing suppliers to find out what options they have available and what the extra costs will be.
You will also need to check that any recoding systems on offer are FCA compliant. If you find that your existing supplier is offering a non-compliant system then you may need to think about switching systems. Here again, there may be costs involved, however, if they are aware that you are a financial services business and need to have compliant call recording, they will find it hard to justify charging you a penalty for switching providers in order to obtain a suitable service.
In order to capture all of the calls which may contain financial advice, many people will be tempted to record everything. The problem with this is you end up with a large volume of data that you need to hold for a long time, much of which may not be relevant. You may also run up against privacy issues by recording calls that fall outside the scope of the legislation.
Fortunately, there’s a technological answer to this in the form of smart recording systems. These can use analytics to flag particular words or spot certain types of call, so that you can be sure you are getting the information you need to keep and ignoring that which you don’t. This technology can also help to identify staff who are not complying with the rules.
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