Lead Strategy #1: Contact within 24 hours
Nowadays, with the increasingly widespread use of the Internet, the lifespan of a lead has drastically decreased.
Gone are the days when you could afford to wait a few days before calling someone back, and that’s what our first strategy is all about. Getting back to leads within 24 hours will help you convert them faster. uk whatsapp data
When a lead contacts you by phone and doesn't get through to you, or when he sends you an email or fills out a form, he can quickly forget about you. Because let's not forget that he also contacted your competitors.
In this situation, the first company to make contact therefore wins points with prospects. The customer experience is improved because the prospect really feels considered, and this from the first contact.
Instead of putting your request on the back burner, as many companies do, you responded very quickly!You can already hear an old call center argument coming back at a gallop: answered in less than x rings.
And yet, that's exactly what you should try to do. The quicker you answer, the more your interlocutor feels valued. Whether it's a simple request for information, a quote request or a complaint.
A good customer experience requires unfailing availability: this is why multichannel is so necessary.
The more available you are, and the faster you respond, the greater the satisfaction of your interlocutor.