In LINE conversational customer service sales, the problems faced by 8more include:
Customer service & sales messages are so complex that it is difficult to sort them by importance.
Customer service staff cannot quickly understand customer preferences, which reduces the speed and accuracy of responses.
Combining the two major platforms of MAAC + CAAC
By using CAAC, 8more not only uses the "search", "pinning" and "categorization" functions to improve the efficiency of information management, but also uses a large number of quick templates to directly and effectively use keywords to solve problems in a short time. According to the customer service staff, what used to take half a day can now be oman whatsapp phone number answered in just two hours!
In addition to solving customer service challenges, 8more also incorporates MAAC marketing tags to identify customer preferences and improve the quality of conversations. 8more divides MAAC tags into products, activities, and joining sources . Based on these three tags, 8more performs targeted promotions and automatic replies to achieve personalized interaction, which also reduces more customer service expenses for the brand.
Learn more: LINE customer service efficiency triples! CAAC efficiently identifies customers and manages information
Summarize
Improving customer service efficiency has always been an important issue for brands. In practical applications, if brands can use MAAC automatic replies and CAAC quick templates, they can bring the ultimate customer interaction experience to the brand and create an efficient and intelligent customer service system. , the combination of the two not only improves customer service efficiency, but also gives the brand more advantages in the fiercely competitive market.