As part of my strategic marketing work, I once conducted some online employee climate surveys for a very particular client using the Gallup 12.
Although I am not an HR expert, I can easily see the relationship between engaged employees and customers and the end result that both groups have.
Gallup Q12 survey questions are a quick and easy way to get feedback from employees, as it is a very useful system for management to measure employee satisfaction and engagement.
Once upon a time, business surveys such as employee climate surveys were (depending on the organization conducting them) quite customized, however, this often made interpretation difficult, i.e., how could my company compare to high-performing organizations?
Then I learned about Reichheld’s Net Promoter Score (NPS) , which correlates the number of “Promoters” with profitability.
Net Promoter Score example
The way to measure your Net Promoter Score is to take those people who gave you the highest ratings and subtract those who gave you the lowest scores. A score of 75% or higher is considered a world-class organization.
But what about workplace climate surveys ? Is there a standard for these?
The Gallup organization developed what they call the Gallup Q12 based qatar phone number their book 1 2: The Elements of Great Managing .
What is a Gallup 12 Poll?
What an NPS survey is to customer loyalty, the Gallup 12 or Gallup Q12 is to employee engagement .
Simply put, after more than 30 years of surveying employees, Gallup has put together 12 questions that will help you predict profitability and use those results to measure employee engagement.
Gallup says that on average 1:5 is a healthy employee engagement ratio. And 8:1 is a world-class company engagement ratio.