Any review, regardless of its content, can be real or fake. In the case of negative responses, the reason may be direct customer dissatisfaction or the machinations of competitors, as well as fraud in order to obtain personal privileges.
A real review is a comment from a person who has encountered a certain problem and informs the company about the experience gained. Deleting such responses is rather irrational than reasonable.
After all, based on the example of the reaction to such uruguay cell phone number list requests, other users draw appropriate conclusions about the work of the support service and the customer focus of the organization. But if the business owner still insists on getting rid of the negative review, this must be done correctly, within the framework of a real solution to the conflict situation, observing several consecutive stages.
Stage 1 – response to the review. There are some peculiarities in writing a response to a negative comment. It is built on the principle of “Good – Bad – Good”. That is, at the very beginning there should be information with a positive subtext, subconsciously inspiring trust and understanding, for example, a polite greeting and a sincere apology. In the middle of the response block there is negativity – the problem itself with which the client addressed.
The moderator’s comment must be finished in a positive way: describe in detail how the issue will be resolved, what the dissatisfied client will receive as an apology. It would be a good idea to mention the real advantages of the company, which will be an appropriate addition to the response block and, taken together, can help to qualitatively transform the buyer’s overall impression of the current situation. A request for the client’s contact information is mandatory to ensure further personal communication.