Female rep for the customer’

[Shishirgano9]

One that no amount of formal training can prepare them for. In the interest of making this a teachable moment, I raised an eyebrow and replied, “Well, what do you think we should do?” I could see his internal conflict. On one hand, he really wanted to call the customer back and tell him off! On the other, we dealt with problematic customers like this all the time (albeit never with this type of request).



Maybe, in this case, he felt it would cause less friction malta cell phone number list to apologize profusely to ths inappropriate request, but ultimately comply in the name of avoiding a confrontation. Making these types of decisions strikes to the very core of your corporate culture. And if you want to build an organization optimized for rapid growth, that culture needs to be visible, repeatable, and pervasive. (more on how this situation played out later in the post!) Culture Eats Adversity for Breakfast The role of culture is especially critical as leaders try to navigate adverse and uncertain times like those we’ve experienced in the past few years.



Bill Aulet is the managing director of the Martin Trust Center for MIT Entrepreneurship and a senior lecturer at the MIT Sloan School of Management. In an article for TechCrunch he talked about the importance of culture with respect to growth stating: “I used to think corporate culture didn’t matter. Discussion of vision, mission and values was for people who couldn’t build a product or sell it! We had work to do and this MBA BS was getting in the way! And then my first company failed…because we had no meaningful purpose to create team unity to fight through the tough times.