Responses should always be friendly

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Secondly, the error must be acknowledged and then the scope of the crisis must be determined. In this sense, it is important to respond through the website, with a statement like Noma did, and also through our social networks, and to respond in a personalized way to all the affected people who talk about the problem on social networks, apologizing in advance and making it clear that we are ready to face the problem. One thing you definitely don't want to do is try to delete negative comments. In a social media crisis, this is not advisable as they will only come back angrier than before and will seek out other platforms to complain.


Typically, complainers just want to feel greece whatsapp number data heard and know that their complaints are being answered and addressed. In a social media crisis, you also need to be very careful with your language. and personalized. To tackle the task of managing a restaurant's social media , and also to know how to respond to crises, it is best to hire experts who create strategies and protocols based on data. Social media crises must be handled with speed, empathy and professionalism.