And keep in mind the importance of those insights. AIOps is about more than allowing an AI model to resolve issues. Ensuring that it generates comprehensive ServiceNow tickets is extremely critical to the process. AI is very powerful, but it isn’t infallible; the more complex the systems and processes, the more likely it is that AI can make a usa whatsapp number data mistake. You don’t want to have black-box AIOps. You need to see those insights and understand as much as possible what an AI model’s decision is based on.
There’s going to be a greater expansion of AIOps capabilities, and more vendors will expand their use of AI in their observability offering.
A likely next step will be applying more specialized knowledge, with AI models running automations, including decision workflow automations, based on information generated for service tickets. This would give service desk agents more precise information to work with.
Other innovations are around the corner – whatever takes shape, AIOps is going to become increasingly important to organizations, and AI will be driving those new developments.