Customers make frequent purchases but do not return for repeat purchases

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Example for an online store
Situation :
Analysis of the current user path :
Problem: No customer retention work is done after a purchase is made. Customers are not motivated to make repeat purchases.
Points of contact: Order placement, delivery, after-sales service.
Solutions :
Implementation of a loyalty program that offers bonuses for every purchase and for recommendations to friends.
Notifications about discounts on products that users have previously added to their cart.
Free shipping offer on your next purchase.
Result : Increase in repeat purchases by 25%, growth in nepal email list customer loyalty and increase in the number of recommended purchases.
Example for a services website
Situation : Users fill out application forms but often do not return for repeat services.

Analysis of the current user path :
Problem: After submitting an application, there is no active work with the client, which reduces the chance of a repeat application.
Points of contact: Services page, application form, communication with a consultant.
Solutions :
Development of a loyalty program with discounts on future services for regular customers.
Transparency and confidence at the service completion stage - adding information about possible bonuses or promotions for the next request.
Automatic sending of reminders about new services or current offers.
Result : Increase in repeat applications by 30%, growth in the number of recommendations and positive reviews.