What does he know about the company? As a rule, nothing.
What is his opinion of you? None.
How does he feel about the brand? At email database indonesia this stage – nothing.
Can he trust you? No.
You can rate your company very highly because you know that it produces quality products and maintains a responsible approach to work. However, a potential client does not know this.
How Responses to Reviews Affect Buyers' Choices
Even a very competent and beautiful description of a product means nothing to a new person. Because actions are more important to him than words.
What do we end up with? Nothing. The formation of an opinion about your company will occur through good and bad customer reviews and the company's responses to them:
If the responses to all reviews are the same, it tells customers that the company does not value them.
Is there a hint of aggression in the company's response? A person would not want to receive such feedback on their comment.
The answers are superficial, lacking clarity? Then the company will write the same to a new buyer.
Each time the company claims that the sweater is not small, but buyers often complain about this in their reviews? - We can conclude that the company will lie to everyone.
The responses are limited to a few words, such as: "Thank you for your purchase. We look forward to seeing you again!" This demonstrates the company's lack of interest in retaining customers.
What conclusion can a potential buyer make in this case? - Your company cannot be trusted. So he will go looking for a more reliable seller.