By audio connection
This communication format is taiwan whatsapp used to clarify some issues. For this, you can send a voice message in the following cases:
poor connection quality and no possibility to discuss details via video;
the client has no desire or opportunity to communicate in video format;
There is an urgent need to exchange information, but video communication is unavailable.
Any messengers are suitable for voice consultation. The main thing is to have a mobile phone.
Formats of remote work with clients
Synchronous communication
The ideal option for such a dialogue is communication in instant messengers in real time. For example, correspondence in WhatsApp. Social networks that provide the ability to quickly exchange messages are also suitable.
This format of remote work with clients can be used in the following cases:
When interacting with clients who cannot use other means of communication. For example, when there is no opportunity to be alone or when there is background noise.
In case of slow internet.
For immediate consultation in the event of a crisis situation.
In cases where the client prefers text communication rather than audio or video communication.
Synchronous correspondence has a number of disadvantages:
The duration of the dialogue increases because typing takes a lot of time.
Contactees may misunderstand each other. Printed text is not always interpreted correctly.
Asynchronous communication
This correspondence format is not designed for an immediate response. The customer service specialist sends a proposal or clarifying question remotely. Websites, instant messengers and email are suitable for correspondence. The client will give an answer when it is convenient for him.
Asynchronous communication is used in the following cases:
if the client is uncomfortable communicating synchronously and via audio or video communication;
the contactee is uncomfortable using the voice format of working with a specialist.
Asynchronous communication has a number of advantages:
the dialogue is saved in history, which means you can reread the correspondence and remember all the early agreements;
The client does not expect an immediate response, so you can carefully think through your response.
Asynchronous communication is not used if you need to respond quickly to requests.
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