The Length of Your Contract

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But if you’re handling a high call volume, you’ll want features that help you manage, even automate, the call volume. For instance, features that let you define who to direct specific calls to.

Your feature stack will be significantly different if you have a team to coach. In that case, you’ll need call whisper, listen, and barge among other features to train them to close more deals.

3. The Time You Plan to Spend on the Phone
This is very similar to how your personal phone bill adds up. The only difference is, business phones don’t offer call packages—they tally your usage (number of calls made and their duration) to put a figure on the bill.

4. The International Calls You’ll Do
Different providers offer different international calling rates.

Some, like MightyCall, give you an international number for an additional $10. Others like 8x8 offer unlimited calling (based on fair usage, of course) to specific countries.

So before you decide on which provider to go with, sit with this thought: which countries do I/my team need to be calling, and how roughly how many calls would that be?

5. Extra (Read: Real Time-Saving) Features You’d Want
These could include AI call transcripts and summaries, for instance­—often available as add-ons.

Other times, providers charge additional essential features slovenia telegram data that make you think this feature is my basic human right. For example, Nextiva offers skill-based call routing as an add-on (ouch!).

As is common in the SaaS sphere, year-long contracts offer discounted pricing versus monthly plans.

On the surface level, this is good news—because, for one: you get reduced pricing and two: who needs to change their business phone software every other money anyway?

Except, some providers offer even longer contracts for fatter discounts but increase the minimum commitment length. Here’s where things can get ugly, especially if you end up contracting with a virtual phone that you end up unsatisfied with down the length.