How does it manifest itself?

[sumaiyakhatun26]

Mistake #10 – communicating in comments and Direct


rudeness and obscene language;
ignoring the audience;
deleting negative comments.
How to fix the error?

If you decide to swear on social media, make it your signature. That is, your Tone of Voice should be challenging and provocative. Otherwise, obscene words are unacceptable.

Remember that the customer is always right, but not in every case. Respond to negativity thailand rcs data by smoothing it out. Do not respond with aggression to aggression, do not block negative feedback. You need to be able to beautifully neutralize negativity and turn dissatisfied users into loyal buyers of your brand.

For example, once I saw a negative comment from a subscriber on one page in the comments, like “we don’t like your product.” And the business owner replied: “I don’t like it! Unfollow!”.

This is a very rude response. The owner did not ask why the audience was dissatisfied or what exactly needed to be changed.

So, find out what your target audience doesn't like. Maybe you actually did something wrong. The main thing is not to be afraid of negativity, work with it.